FAQs
Frequently Asked Questions
How can I contact Forever Kept?
For any inquiries, please reach out to us at support@foreverkept.org.
Our dedicated support team is always happy to assist you.
Do you ship nationwide?
Yes. We currently offer nationwide shipping within the United States.
Where do you ship from?
All orders are carefully prepared and shipped from Miami, Florida.
Can I change or cancel my order?
To ensure fast processing, any changes or cancellations must be requested within 12 hours of placing your order.
After this time, your order will already be in preparation and cannot be modified.
If eligible, returns can be requested once the item is delivered.
What payment methods do you accept?
We accept all major payment options, including:
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Visa
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Mastercard
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American Express
When will my order be processed?
Orders are processed Monday through Friday.
Please allow 1–3 business days for preparation before shipment.
How long will it take to receive my order?
Most orders arrive within 1–2 weeks, depending on your location within the U.S.
Each piece is carefully crafted and packaged to meet our quality standards.
What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipment, you are eligible for a full refund.
Your satisfaction is our priority.
Will I be charged customs or taxes?
Since all orders are shipped domestically within the U.S.,
no customs or import fees apply.
How do I return an item?
To request a return, please email support@foreverkept.org.
Our team will guide you through the process with care and professionalism.
What if my item arrives damaged or incorrect?
We take pride in our quality.
If your order arrives damaged, incorrect, or incomplete, please send us:
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Your order number
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Clear photos
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A brief description
We’ll resolve the issue as soon as posible.
When will I receive my refund?
Refunds are issued to the original payment method:
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Credit/Debit Cards: 7–10 business days
Processing times may vary by bank.